Predicting feelings and behaviours at work: Attitude

The document provides an in-depth exploration of key concepts in Industrial and Organizational Psychology, focusing on attitudes, values, job satisfaction, and commitment. It begins by defining attitudes as enduring systems of evaluations and emotional responses towards one’s social environment, emphasizing their role in influencing behavior and decision-making in the workplace.

The text distinguishes between attitudes and values, noting that while attitudes are more fluid and context-dependent, values represent stable beliefs about what is right or desirable. It discusses generational differences in work values, highlighting how these differences can impact employee expectations and organizational culture.

The significance of job satisfaction is thoroughly examined, defined as the emotional response an individual has towards their job, which can significantly affect productivity and overall workplace morale. The document outlines various factors that influence job satisfaction, including attitudes, organizational commitment, and employee engagement. It also addresses the consequences of job dissatisfaction, such as decreased motivation, increased turnover, and negative workplace behaviors.

Measurement techniques for attitudes are discussed, including the Likert Scale and Osgood’s semantic differential, which are essential for understanding employee sentiments and improving organizational practices. The theory of planned behavior is introduced, explaining how attitudes towards behavior can predict actual behavior in a workplace context.

Additionally, the document touches on the importance of business ethics and the role of organizational citizenship, which refers to behaviors that contribute positively to the organization beyond formal job requirements. It concludes by emphasizing the need for organizations to foster a supportive environment that promotes job satisfaction and addresses issues of prejudice and discrimination, ultimately enhancing employee well-being and productivity.

Overall, the document serves as a comprehensive guide for understanding the psychological factors that influence workplace dynamics and the importance of fostering a positive organizational culture.