Engineering Economy, Communications and Management

The document serves as a comprehensive guide for students enrolled in the Administration & Management Skills course at AIU. It begins with essential administrative details, including the student’s name and ID, course title, and credits. It provides a link to the online course platform, guiding students on how to add the course to their curriculum and submit assignments effectively.

The content is structured into lessons, each addressing critical aspects of management and communication. Key topics include:

1. Management of Intellectual Capital: This section emphasizes the significance of human capital in organizations, detailing the processes of recruitment, selection, and training. It highlights the need for aligning candidates with the organization’s culture and values to achieve strategic goals.

2. Business Communication: Defined as a vital skill for managers, this section explains the process of sharing information within and outside the organization to enhance practices and minimize errors. It also covers non-verbal communication examples, such as body language and facial expressions.

3. Leadership Qualities: The document discusses essential leadership traits, including empathy, delegation, and creative learning. Empathy is highlighted as crucial for building trust and open communication within teams, while delegation is presented as a means to prevent burnout and foster team development.

4. Emotional Intelligence (EQ): The five components of EQ are outlined, emphasizing the importance of self-awareness, self-regulation, motivation, empathy, and social skills in effective leadership.

5. Process Improvement and Benchmarking: These concepts are introduced as methods for enhancing organizational performance by measuring against competitors and proactively identifying areas for improvement.

6. Negotiation Skills: The document details the negotiation process, outlining steps such as preparation, defining ground rules, and closure, while emphasizing the importance of communication and emotional intelligence in successful negotiations.

Overall, the document provides a thorough overview of the course content, focusing on the development of essential management skills and the importance of effective communication, leadership, and emotional intelligence in achieving organizational success.