With over fifteen years of expertise in marketing, sales, and customer engagement, Femi brings exceptional skill in guiding prospective students through their academic journey. His background in customer service and B2C relations has equipped him with the ability to listen, empathize, and provide tailored solutions to students from diverse backgrounds.

At AIU, Femi is recognized for his efficiency, professionalism, and dedication – supporting students in enrollment and achieving their educational goals. His approach ensures that every student feels valued, informed, and confident as they take the next step in their academic and professional growth.

Core Skills

• Customer Service and Client Relationship Management
• Admissions Counseling and Student Support
• Sales, Marketing and Lead Generation
• Document Verification and Compliance
• Call Handling (Inbound and Outbound)
• CRM & Database Management
• Digital Marketing (Email, Social Media, Ads)
• Administrative Support and Executive Assistance
• Strong Communication and Interpersonal Skills
• Research and Analytical Skills

Professional Experience

Atlantic International University (AIU), USA

Admissions Counselor | 2017 – Present

• Handle inquiries from prospective students via phone, email, chat, and social media.
• Conduct phone interviews to assess eligibility for university programs.
• Verify academic documents and guide prospects through the enrollment process.
• Manage student records and communications through CRM systems.
• Create tailored emails and provide continuous student support.
• Consistently meet and exceed outreach targets through outbound calls and follow-ups.

Key Achievement: Successfully enrolled and supported hundreds of students globally, contributing to increased retention and program satisfaction.

Kola Bajomo & Co, Nigeria

Executive Assistant | 2013 – 2017

• Managed company correspondence, documentation, scheduling, and travel arrangements.
• Handled inbound/outbound calls, client appointments, and meeting preparations.
• Conducted online research, data entry, and maintained social media accounts.
• Provided customer service support to clients across various platforms.

Special Assignments:

• Recovery Agent (PENCOM Exercise, 2013–2017): Verified compliance with pension regulations, computed outstanding contributions using Excel, enforced payments, and provided evidence of settlements.
• Assistant Liquidator Representative (2015): Facilitated the sale of scrapped NITEL/MTEL assets in South-East Nigeria.

Marriot Securities & Investment Co. Ltd (Subsidiary of Kola Bajomo & Co.)

Public Relations Officer (Abuja Branch) | 2011 – 2012

• Managed client accounts, stock sales, and purchases.
• Marketed services to prospective clients and verified client certificates.
• Conducted marketing calls and booked meetings with potential investors.

Marketing Manager (Suleja Branch) | 2008 – 2011

• Oversaw branch administration and client account management.
• Expanded customer base through targeted marketing and relationship building.
• Prepared weekly and monthly sales/purchase reports.

Blessed International College, Suleja, Nigeria

Class Teacher | 2006 – 2008

• Taught and mentored students, developing lesson plans to meet curriculum requirements.

Education

• M.Sc. Educational Psychology – In progress
  Atlantic International University, USA
• B.Sc. Economics – 2015
  University of Abuja, Nigeria

Technical Skills

• Microsoft Office Suite (Word, Excel, PowerPoint, Publisher)
• CorelDraw, Canva, CMS (WordPress)
• CRM & Prospect Management Systems
• Softphones: Skype for Business, MicroSIP, Xlite
• Office 365 and Google Suite
• Social Media Management (Facebook, WhatsApp, Discord, Zoom)
• Digital Marketing:  Ads, Blogging, Email Campaigns