Femi Crown
Position:
Admissions Counselor
Categories:
Admissions, AIU Staff
Location:
Honolulu, United States
ABOUT
I’ve been in B2C marketing and sales for over eight years. As a professional customer service representative, I have experience providing product and service information to customers, managing incoming calls and customer inquiries, and generating sales leads that result in new customers. I am committed to finding the best solutions for my customers’ needs. Outside of work, I enjoy researching and listening to music.
EDUCATIONAL QUALIFICATION
- Atlantic International University
- Sc. Educational Psychology (in view)
- University of Abuja, Nigeria Sc. Economics
EMPLOYMENT HISTORY
- Atlantic International University, US 2017 till date
Post: Admissions Counselor
Duties:
- Handling prospects inquiries via phone (inbound and outbound calls), email and chat.
- Maintaining prospects and students record via Prospect Management System (CRM).
- Corresponding with Prospects via Outlook, Skype for Business, Xlite, WhatsApp, MicroSIP, etc.
- Conducting phone interview to determine prospects eligibility for university programs.
- Making high volume of outbound calls to prospective students seeking admission using the university’s established call structure.
- Verifying prospects academic documents to determine their eligibility for university program.
- Handling Students Enrollment.
- Following up on new leads and referrals via phone, email, chat and social media platforms.
- Creating audience-specific emails and providing student support services. I am
- working and collaborating remotely with staff and prospective students.
- Kola Bajomo & Co 2013-2017
Post: Executive Assistant
Duties:
- Handled company’s correspondence
- Drafted and typed of company’s documents
- Handled company’s purchases.
- Handled inbound and outbound calls.
- Data entry.
- Scheduled appointments with clients.
- Provided answering service.
- Helped in the preparation of meetings, seminars and conferences.
- Handled travel arrangements.
- Maintained and periodically updated social media accounts.
- Provided customer services.
- Online Research.
Special Assignments
- Recovery Agent Representative for National Pension Commission Recovery Exercise January 2013 – 2017
- Assignment: Verified companies’ compliance to 2005 Pension Scheme and assessment of relevant data.
- Collected companies’ employees’ record of Pension Contributions from 2005 to August, 2012.
- Computed outstanding Pension Contributions with Interest Penalty from 2005 to August 2012 using Microsoft Excel.
- Delivered demand notice to default employers for payment of outstanding Pension Contributions and Interest Penalties.
- Enforced payment of outstanding Pension Contributions and Interest Penalties.
- Provided evidence of Payment of company’s Pension liabilities to Nation Pension Commission
- Assistant Liquidator Representative South-East Zone 2015
Assignment: Sales of scrapped items of NITEL/MTEL in South-East Zone
- Marriot Securities & Investment Co. Ltd
(Subsidiary of Kola Bajomo & Co.) 1 Sept. 2011 – Dec 2012
Post: Public Relation Officer Abuja Branch
Duties:
- Managing clients’ accounts comprising the effective sales and purchase of clients’ stocks
- Marketing of prospective clients
- Account opening for prospective clients
- Handling verification of client’s certificates
- Conduct sales and marketing calls to book meetings with potential clients.
HOBBIES
Reading, Playing Table Tennis, Football and Music