Dynamic and result-driven professional with extensive experience in customer engagement, sales, and communication. Adept at building strong client relationships, implementing sales strategies, and driving revenue growth. Proven ability to manage teams, optimize processes, and enhance customer experience. Highly motivated, with excellent written and verbal communication skills, emotional intelligence, and problem-solving capabilities.
CORE SKILLS & COMPETENCIES
 Sales and Customer Relationship Management
 Chat-Based Selling and Engagement
 Team Leadership and Performance Optimization
 Communication and Persuasion Skills
 High Emotional Intelligence (EQ)
 Strategic Implementation and Execution
 Strong Analytical and Problem-Solving Abilities
 Time Management and Multitasking
 Digital Marketing and Social Media Management
 Fluent in English (Written and Spoken)
PROFESSIONAL EXPERIENCE
Atlantic International University, USA
Academic Enrollment & Advancement Advisor
June 2025 – present
 Provided top-tier customer service, addressing inquiries and resolving issues promptly.
 Provide students with information on such topics as college degree programs and admission requirements, financial aid opportunities, trade and technical schools, and apprenticeship programs.
 Counsel individuals to help them understand and overcome personal, social, or behavioral problems affecting their educational or vocational situations.
 Interview prospective students to obtain information about employment history, educational background, and career goals, and to identify qualifying students for admissions.
Verizon Telecommunication, USA
Customer Care Representative February 2023 – February 2025
 Provided top-tier customer service, addressing inquiries and resolving issues promptly.
 Assisted in up selling products and services, increasing customer engagement and satisfaction.
 Developed persuasive communication techniques to optimize client retention.
Cathay Pacific Airways
District Sub-Supervisor December 2020 – November 2022
 Managed customer interactions, ensuring smooth coordination of shipments and logistics.
 Spearheaded efficiency-driven initiatives that enhanced service delivery.
 Earned Best Cathay Pacific Airways Staff of the Month award (October & November 2021).
Zenith Speech Point Entrepreneur
Instructor/English Phonetics Teacher September 2012 – 2014
 Designed and implemented tailored English improvement programs for individuals and schools.
 Trained students in speech communication, improving fluency and confidence.
EDUCATION & CERTIFICATIONS
 BSc Communication Atlantic International University, USA
 Certificate in Mental Health Alison Digital Learning, UK
ADDITIONAL STRENGTHS
 Strong adaptability to remote and dynamic work environments.
 Ability to inspire and influence customers positively.
 Quick learner, capable of mastering new platforms and tools efficiently.
 High level of commitment, creativity, and enthusiasm in achieving targets.
INTERESTS
 Reading non-fiction books for professional and personal growth.
 Socializing and networking with diverse professionals.
 Traveling and exploring new cultures.